all work
concept/relay · Productivity · Desktop
Desktop support inbox
An Electron app that unifies email, chat and tickets into one keyboard-driven inbox for support teams.
Concept project — a studio exploration, not client work.
Concept
// challenge
The challenge
Support agents juggle five tabs per ticket. The brief: one fast desktop window, keyboard-first, with native notifications and offline drafts.
// approach
Our approach
Electron with a hardened preload bridge, a React UI with a command palette and shortcuts for everything, and Node.js integrations that pull from each channel into one queue.
// highlights
Highlights
- Command palette and full keyboard navigation
- Secure IPC with context isolation
- Auto-update and crash reporting pipeline
// what it demonstrates
Shows how we ship desktop apps with web tech without cutting security corners.